Legal Notice & Terms and Conditions

Terms & Conditions Grubhof

General

Bookings for lodges/cabins can only be accepted for a minimum of 7 days from Saturday to Saturday.
For pitches, camping huts and rooms there is no minimum length of stay. Reservations can be accepted for one night, depending on availability. In cases of limited availability, we reserve the right to refuse bookings. With the exception of the Alpine Lodges, arrival and departure days can be chosen freely.

Where possible, we will endeavor to fulfill requests for particular pitches. Unfortunately, we cannot guarantee pitch numbers and for technical reasons, the site management reserves the right to change pitches even after receipt of deposit or booking confirmation. The confirmed pitch category will remain unchanged.

Telephone enquiries are not binding and require written confirmation. Additional agreements of any nature are only contractually binding if confirmed by us in writing. 

Charging electric vehicles on the pitch is not permitted. This can only be done at our charging stations against payment.

For dog owners: Dogs must be kept on a leash on and around the campsite Grubhof! It is forbidden to section off your pitch in any way, including the use of dog fences. Maximum 2 dogs per pitch (more dogs subject to management discretion)

Booking

Bookings can be made in person at the reception, in writing, by email or by phone. After booking, a written confirmation will be sent together with a deposit charge. The booking is only valid after receipt of deposit. Bookings can only be made by and only accepted for guests who will occupy the accommodation or pitches for the reserved period.

Deposit

The amount depends on the type of accommodation / pitch and length of stay and will be communicated at the time of booking. Payment of the deposit can take the form of a charge-free bank transfer or in cash (€), and must be made within 10 days of receiving written confirmation. Receipt of the deposit will be confirmed by us by e-mail. Upon receipt of the deposit the booking is binding for both parties. The entire deposit sum will be deducted from the final bill. 

Bank account

Salzburger Sparkasse Lofer
IBAN AT522040401000301242, BIC SBGSAT2

Arrival & Departure

The booked arrival and departure dates are binding for both parties. The reserved pitch is available from 12.00 noon, rented accommodation from 2.00 p.m. Arrival may be earlier subject to availability and if agreed in advance with the reception. If for any reason arrival will be later than 8.00 p.m., you are obliged to contact us. If no notification is made, the pitch / accommodation will be kept only until 12:00 noon the following day and then resold.

Upon departure, pitches must be vacated by 12.00 noon, rented accommodation by 10.00 a.m., unless agreed otherwise with the site management. Departures after 5:00 p.m. will be charged as an additional night.

We cannot accept responsibility for delays in arrival or premature departure (e.g. due to bad weather etc.). Fees still apply and will be charged for unused days. Likewise, pitches or rented accommodation that are vacated prematurely or not have not been allocated may be resold. 

Cancellation

Bookings can be canceled at any time. Cancellation will only be accepted in writing, preferably by e-mail to home@grubhof.com. The date of cancellation receipt is decisive.

Cancellation Fees

Many things can happen between the time of booking and arrival and a cancellation is unpleasant for both parties. Therefore, we recommend guests purchase travel insurance with Covid protection without surcharge; more about extent of coverage.

  • up to 2 months prior to arrival: € 30.00 administration fee
  • up to 1 month prior to arrival: 40% of the booking price
  • up to 1 week prior to arrival: 70% of the booking price
  • For cancellations within the last week prior to arrival, the charge will be 90% of the booking price.

We strongly recommend purchasing travel insurance with Covid protection without surcharge!

Legal Jurisdiction

District Court Saalfelden. Austrian law applies.

Information Requirements According to Media Law & E-Commerce Law

Owner & Publisher:

Grubhof Camping GmbH
Grubhof 39
5092 St. Martin bei Lofer
Austria

Person responsible for contents: Robert Stainer, rs@grubhof.com

Company registration number: FN 440625 d
Companies' register: LG Salzburg
Regulatory Authority: Bezirkshauptmannschaft Zell am See
Chamber or Professional Association: Wirtschaftskammer Salzburg

UID-Number: ATU 699 56 808
Reg.-Number Camping: 50620-000161-2020
Reg.-Number Almdorf: 50620-000162-2020

Note on the online consumer arbitration board

Online dispute resolution platform of the European Commission: The EU regulation on online dispute esolution in consumer matters (No. 524/2013) has been in force since 09/01/2016. Disputes between consumers and traders in connection with online sales contracts or online service contracts can be settled via the following online platform: online- dispute resolution service.

You can also submit your complaint directly to us at the following e-mail address: rs@grubhof.com

Foto Credits

  • Grubhof Camping GmbH
  • Foto Bauer Saalfelden
  • Walter Schweinöster
  • Kerstin Joensson
  • Simon Oberleitner
  • TVB Salzburger Saalachtal
  • Salzburg Land Tourismus (SLT)
  • Achim Meurer
  • Andreas Voglstätter
  • Pexels
  • Adobe Stock
  • Peter Kühnl
  • Rene Sendlhofer-Schag
  • Caro Auer
  • Schlechter Fotograf